Shipping Policy

Last Updated: October 2026

This Shipping Policy applies to purchases made through SuppsBay. SUPPS BAY - FZCO ("SuppsBay", "we", "us", or "our") currently sells and delivers products within the United Arab Emirates. SuppsBay purchases and stocks selected products in the UAE and may use third-party warehouses, fulfilment providers and courier companies to store, prepare and deliver orders on our behalf.

Delivery Charges

Dubai Standard Delivery

For delivery addresses within Dubai:

  • Orders above AED 100 after discounts and promotional codes: FREE delivery.
  • Orders of AED 100 or below: AED 20 delivery fee.

The free-delivery threshold is calculated using the merchandise subtotal after discounts and promotional codes and before any delivery charge.

Other UAE Emirates — Standard Delivery

For deliveries to: Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain: Delivery fee: AED 30 per order. Certain remote or restricted areas may not be serviceable by our courier partners. If a courier identifies an address as requiring special handling or an additional charge, SuppsBay will contact the customer before proceeding where an additional customer payment would be required.

Delivery Times

Estimated delivery times shown on the website, checkout page, order confirmation or communicated by SuppsBay are estimates only unless expressly stated otherwise. Delivery timing may be affected by order volume, stock availability, courier capacity, customer availability, weekends, public holidays, weather, traffic, incorrect addresses or circumstances outside our reasonable control. Same-day or express delivery may be available for eligible orders or locations where expressly offered. Standard delivery is estimated next-day delivery, subject to service conditions; no fixed arrival time is guaranteed. Where confirmed and offered at checkout, Express costs AED 10 in Dubai for discounted merchandise above AED 100, or AED 25 at AED 100 or below. Express costs AED 35 in Abu Dhabi, Sharjah and Ajman. It is not offered for other emirates unless separately confirmed. The Express cut-off is before 12 PM UAE time in Dubai and before 8 AM UAE time in Abu Dhabi, Sharjah and Ajman. Availability depends on confirmed operating dates, coverage and fulfillment conditions. At or after the applicable cut-off, Express is unavailable for that day. The separate AED 10 Cash on Delivery fee is unchanged.

Order Processing

After an order is placed, SuppsBay may verify:

  • payment;
  • stock availability;
  • customer contact information;
  • delivery address;
  • suspected fraud or unusual transaction activity.

An order confirmation does not necessarily mean an order has been dispatched. We reserve the right to contact the customer where information is incomplete or requires clarification.

Delivery Information

Customers are responsible for providing a complete and accurate:

  • customer name;
  • UAE mobile number;
  • emirate;
  • delivery address;
  • building/villa information;
  • unit number where applicable; and
  • any necessary delivery instructions.

SuppsBay is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

Failed Delivery

Our courier may attempt to contact the customer before or during delivery. If delivery cannot be completed because the customer is unavailable, cannot be contacted, refuses the shipment, or provided an incorrect/incomplete address, the parcel may be returned to our fulfilment facility. SuppsBay may charge reasonable re-delivery or return costs where the failed delivery resulted from circumstances attributable to the customer, to the extent permitted by applicable law. No additional charge will apply where the failed delivery was caused by an error attributable to SuppsBay or where applicable law requires otherwise.

Split Shipments

SuppsBay may occasionally ship an order in more than one package where operationally necessary. Unless disclosed otherwise, a customer will not be charged an additional standard delivery fee solely because SuppsBay divided one order into multiple shipments.

Damaged or Missing Orders

Customers should inspect their delivery as soon as reasonably possible. If a package arrives damaged, tampered with, incomplete or contains an incorrect product, please contact SuppsBay promptly and provide: order number, photographs where appropriate, description of the issue and any other reasonably requested information. We may investigate the issue with our warehouse or courier before approving a replacement or refund. Nothing in this Policy limits any mandatory consumer rights available under UAE law.

Contact

SuppsBay Email: contact@suppsbay.com

SuppsBay